False Bans

Yo, my friend got false banned yesterday. I have known this friend most my life and watched him play while at his house. He is 100% not hacking or exploiting in anyway (and thus was not recording or expecting any issues needing a recording).

How to replicate: He was helping me with the quest to kill the King and we completed it fairly easy, however after is a quest to kill the Prince who stands there and accepts his death. Simple right? Well he could not actually see the prince but knew where he was standing so shot skills at his location. Instantly i realized he was damaging me even though we were in a party together, and previously was not hurting me. So the prince dies and is still taking damage while at 0 health while my cut-scene loaded. Then about the time i got the cut-scene he was kicked and banned. The message claimed he damage/teleport hacked.

The tickets on discord are backed up and no new tickets can be created.

Anyone have a similar issue or a friend who cant play anymore? I have my recording on now but will mostly likely never play again cause 1: my buddy is banned 2: dont want my account banned aswell.

Any suggestions or he just perma falsely banned?

just wait until the tickets are no longer full

well it took like 4 days, and they only looked at it cause i said something in the discord, and they basically said theres no evidence. so if you play this game i suggest recording cause the anti cheat is broken or he got extremely unlucky with server lag.
Hes still playing on an alt but i dont even want to bother cause its just unfair to assume someones a cheater with no recording. Maybe when i get bored one day ill get on and get myself banned the same way just to prove it. while recording of course c;

good luck yall dont get false banned yourselves! record 24/7 i guess

so with how long it takes for the ticket system and the constant worry i would have of being kicked from the game for days falsely, i dont think it is worth playing at all.

Better games out there that dont kick innocent players for days without any good system to actual get unbanned.

I do agree this is a massive issue with the game right now and I really hope the devs/mods do something to improve upon it.

Because right now, the game’s anti cheat is banning innocent players and the mod team are just not doing anything about it and instead, telling people to record their game 24/7 to have evidence against a false ban. Guilty until proven innocent type bullshit.

And yeah, this is going to turn away a lot of new players when they find out the game has an overly sensitive anti cheat that can and will ban non-exploiters and a mod team who doesn’t give a shit.

But yeah, as general advice for everyone playing the game atm. Just download a screen recorder, whether it be OBS, Shadowplay, etc and just record while you play the game. In the event that you do get false-banned, all you need is literally a 10 second clip to prove you weren’t exploiting at the time of your ban and they will unban you. But you need that evidence or else they won’t do anything. Until the devs/mods find a way to improve the anti cheat so it’s not banning innocent players, this is best we’ve got.

If you run windows, use ‘Xbox game bar’ , go to hotkeys and select whatever hotkeys you’d like for clip capturing/recording. I 100% suggest this to avoid possible false bans and for future glitch/bug/exploit reports !

1 Like

Also got false-banned, was farming lady carina for her drops and I killed her and it banned me for damage/teleport hack, tried making a ticket but I have 0 proof of it happening so oh well :face_with_diagonal_mouth:

Apparently my buddy randomly checked today and he is unbanned now, but neither of us really know why? Ticket was closed with no evidence 3 days ago.

Hopefully they just revoked the bans for “damage/teleport hacks”?

happy for you guys!! and props to the staff and dev teams for their work :partying_face::partying_face::partying_face::tada::tada:
I still recommend the Xbox Game Bar or any other clipping software just in case!!! <3

my brother was banned for alleged “leveling hack” and he just leveled up just by killing the commodore kai and his save was less than 4 hours and they simply banned him I did the same thing and recorded it…(depending on the magic and even faster than 3 hours, it was take about 3.1 hours[magma] to level up from lvl 1 to 125, the rest was done in the main quest to get awakening)

@ThatOneGuy

you can have all the evidence possible and the mods just sometimes ‘‘can’t unban you’’ even tho you did nothing wrong

bro got banned for no reason, and mods just shrugged and said they couldn’t do anything

cant they copy his data to a different file or something

so are we supposed to take this at face value or what?
literally anyone could say that, if there’s some confidentiality involved where he can’t state the mod’s username I’d automatically this is invalid as proof because anyone could say it, then he just crops the name out of the picture
not to even bring up the fact that pictures can be faked meanwhile videos are nearly impossible to, but did any of the people that have told you they got falsely banned provide you with actual video proof, and are you willing to give it to us or do we have to believe your word for it?

The case you’re replying to in particular is verifiable;

I understand your point though, it’s definitely possible that people would attempt to falsify proof of confirmation that their ban was false.

@ThatOneGuy

2 Likes

I agree with the advice, I also agree that needing to record 24/7 is a bullshit approach to being unbanned from a game, but the problem is there is no other way around it atm

Let’s say this:
I end up exploiting, make my level 125 in 10 minutes because it took me that long to boot up the exploit and gaslight myself into thinking I’ll get away with it, I get banned, post a ticket, ticket gets denied, so I do the following:

I get on forums and wherever the hell, I make up a story about being banned for level exploiting, the story can be as believable as “I got banned for level exploits when I farmed the mage pre-nerf, but the mods refused to believe me”, or even better, make it be said by a person who claims to be their friend and claims that they would never exploit so that it’s even more “believable”… this is a pretty common trope in exploits that happen in game speedruns that require recording so I’m taking it mainly with a grain of salt because I’ve seen it somewhere else

Now imagine you’re a mod, what do you do with this information?
Call the person guilty? No, that probably doesn’t happen, I think it’s mostly players who push the “guilty until proven innocent”
Unban the person? Okay, you know that the anticheat banned them, you don’t know whether they’re innocent or not because all they’ve given you is a story, no proof, you don’t even know if the story is true
Try to test if the story is true? I don’t think this is a good option if it’s just one person that proposes it because it means tickets would take much longer to fix, and there’s the option that they’ve just made up the story. In hindsight I’d also say that this is more of a tester job
Simply say they’re not getting unbanned until they find proof? Works like a charm because they’ve not provided you with enough evidence to get unbanned

There’s no platform that lets you get unbanned with 0 proof, even steam with one of the (imo) best tech supports doesn’t let you do this, but due to it being a platform it gives you more ways to prove yourself as innocent. This is harder when we’re talking about a game if you’re not recording, unless someone can provide a decent fix which doesn’t slow down pretty much all other systems…

Again, I’m not saying this is true, I’m saying take it with a grain of salt especially when all you’re given is a story and a potential way to replicate it, except replicating it would take like 5 hours for you due to you need to level to get to that point. It can be true, it might be true, but literally you don’t know…
Yeah I’d say there’s a potential issue with the anticheat if there’s so many people complaining about it, but the problem is that might not be true when you consider there being 40k people. There’s probably a lot of people that WILL try to exploit the game and then try to avoid the consequences by claiming it’s a false ban. Again, that might not be true either, but how is it any less plausible than any of the stories provided by the people who claim they got falsely banned? Even the OP here could just be lying, which I’m not saying he is, he might not be, or he might be, but at this current state do you really think it’s enough to get him unbanned unless someone PROVES his story to be true?

honestly, instead of just unbanning people who are like “im innocent you gotta believe me” (they aren’t), i wish mods would post ban logs or “proof” that you did something to get banned. i understand if they don’t because that makes it easier for exploiters to bypass it in the future, but i know i’d hate being told “yeah you did it and i got proof but im not showing it to you”

like this guy went into discord gen and was like “i got falsely banned smh mods are so stupid this sucks”
and then this is what he did.

2 Likes

unless mods have team create there really is nothing they can do