Part of this is caused be neither side being able to understand each other’s position well enough.
Vetex gets a huge amount of hate, which is unfortunately what a lot of game developers go through. With that much negativity, it becomes hard to draw the line between what is actual criticism and what is someone complaining. Since members of the community don’t share this experience, it’s difficult for them to be able to judge what things vetex will perceive as needlessly complaining.
On the other hand, vetex doesn’t really know the community on an individual level. He knows roughly what people are happy and unhappy with but one singular person voicing their own opinions is less likely to be considered by him. He isn’t going to be aware of people quietly agreeing with someone so it might give him a false impression of what the community actually wants. It means also that most of the opinions he hears from people will be negative ones, since they are always the loudest.
Vetex having a proper relationship with the community would help, but the hard part is that the only interactions he has is negative ones. This means that in order to do that he will have to face even more hate than he normally gets, which isn’t something that anyone would willingly go through unless they were absolutely sure if would produce a positive result.